Get in Touch with EditCap
Have a question about your plan, need transcription help, or looking for custom creator workflows? Send an email directly to support@editcap.com or use the quick form below.
Send a Message
Directly delivers to support@editcap.com
Direct Email
Email our engineering & support team directly for fast troubleshooting.
support@editcap.com →Agencies & Bulk API
Looking for dedicated render servers, agency team seats, or bulk audio transcription?
Request Enterprise Details →Quick Answers
How fast do you respond?
All queries received at support@editcap.com are answered within 24 hours (usually under 2 hours on business days).
Where do I find my invoice?
Invoices are automatically emailed upon checkout or upgrade. Reach out if you need a GST/VAT updated invoice.
Do you support custom templates?
Yes! Send us a reference video link and our motion designers will review it for upcoming preset drops.